Conflict Management may be regarded as an approach to the management of conflict that provides a strategic framework to support short to long-term business goals and outcomes. The approach is concerned with the concept of conflict and strategies to managing conflict in deep.

In the wake of completing this course, students are expected to:

  1. Students will gain an understanding of and proficiency in major theories of conflict and its resolution in the context of globalization. They will be able learn how to critically assess the role of material factors, irrationality, identity, and subjective justice. Students will also learn to differentiate between structural and relational sources of conflict and effectively discuss the dynamics of conflict settings and underlying theories of change regarding potential interventions. They will understand the relationship of theory to practice and vice-versa.
  2. Students will develop applied skills in conflict analysis, negotiation, communication, cross-cultural interactions, and will strengthen their ability to work effectively with groups in diverse contexts. They will also learn key basic skills in mediation, dialogue, facilitation, and other core processes in the field.
  3. Students will acquire an understanding of the conflict resolution field, its history, institutions (including donors, policy institutions, and implementers), and current ethical and practical debates.
  4. Students will learn how to conduct a conflict analysis in community settings and to apply theory to practice. They will cultivate an understanding of third party roles, the complexity of intervening in conflict settings, and core ethics, such as do no harm and cultural sensitivity.
  5. Students will explore how to integrate conflict resolution skills and principles across diverse sectors. They will also gain the ability to discuss the challenges and opportunities in integrative peace building.
  6. Students will hone their reading, writing, research, and oral communication skills. They will begin to think holistically about conflicts and know how to gather data from primary and secondary sources.
  7. Students will be introduced to the basic aspects of conflict related research such as conflict assessments, community mapping, exploring the roles and needs of multiple parties, and examining potential intervention roles.